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Faq

Will my belongings be safe at cochrane?

We use the most technologically advanced security system available in the self-storage industry.  This system allows us to monitor all activity on site and even allows you to view your access history, get notified of alarms and access activity right from your smartphone.      

What size do I need?

First determine what items you will be storing.  Are you currently in a house or an apartment?  Are you storing seasonal decorations or grandma's antique furniture?  Once you have determined what items you are planning on storing we can assist you in selecting just the right size unit to suit your needs.

Cubic vs. Square footage

Cubic feet is the measurement generally used by the moving companies who load up and transport your property.  Square feet is the measurement commonly used in the self-service storage industry to denote a unit size.  Here is the basic formula.  A 10 x 10 storage unit has a 10' high ceiling, multiply the square footage by 10 feet high to come up with a total of 1,000 cubic feet.  

Do I have to sign a lease?

Yes, however, the lease is month to month for as long as you need the space.  We pro-rate on both move-in and move-out so you only pay for the actual days you use the space.  We do offer discounts for pre-payment of rent, which is refundable should your needs change.  

When will my rent be due?

Rent is always due on the first of each month.  Late penalties are assessed per the California Self Storage Facilities Act and lien laws.  

Have you had any problems on site?

We are happy to report that we have not had any break-ins or theft on site.  If you want to verify this, you can check with our local Police Department.  We work hard to make sure the facility is safe.  We participate in the Crime Watch program for storage facilities.  We also encourage our tenants to tell us if anything seems amiss.  

Do you have indoor and outdoor units?

Yes. We offer both indoor and outdoor storage units. Our facility is set apart from others because all units are on the ground floor, so you never have to climb stairs or find a way to the second floor

What are the laws regarding self storage?

We will explain the basics of the California law to you at the time of rental.  It basically comes down to paying your rent on time and there will never be a problem.  

What amenities can I expect?

We offer coffee in the mornings.  Our cold water cooler, along with the cookie and chocolate jars are always around to tempt you as well.  We maintain a clean restroom for your use.  On the grounds we have conveniently located electrical outlets for your use and all units individually lit at night.  

Do I need insurance?

We highly recommend insurance, but that decision is up to you.  We offer a storage insurance pamphlet with rates for you to obtain insurance through.  The rates are very competitive, however, you may want to contact your homeowner's or renter's agent.  They may be able to offer you an even better rate.  The contract states that you are self-insuring your goods.  So, insurance is not required.  

What if I don't pay my rent on time?

You may lose everything you have stored!  Always know the law.  Late fees and penalties may occur at the very least.  Self-storage does not generally fall under the same guidelines as renting an apartment.  Know your rights and responsibilities.  

When can I access my unit?

You may access your unit between the hours of 7:00 a.m. - 9:00 p.m. seven days per week.  Major holidays the gate and office will be closed.  We post the days prominently a month or so prior on our entrance gate.  

We allow property access until 8:30 p.m. to allow your time to do what you need to do prior to 9:00 p.m.  After that we secure the entire property for the night.

 

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